Customer Support

Trained support specialists are available to help you when you need it.
For the fastest response use the Help button in the lower left corner of this window.

   Fast Support around the Clock

We provide you with support and emergency assistance whether it is morning, noon or night including holidays and weekends. Not all support services may be available during these times.

Fast response to questions for all customers with a current valid Support or Update subscription plan. Have the confidence to know that we will be there for those unexpected emergencies.

   Priority Help Desk

Our Help Desk allows anyone within your organization to contact us quickly and easily.

All of the communication with our support team can be accessed in one place with an easy method of viewing past responses of our team or your employees.

  Phone and Live Support

Live support by phone and voice chat is available to customers with a valid maintenance or software subscription plan during the hours below. Please contact our Help Desk via email using the Tab at the above left. We will contact you as needed at the phone number you provide.

    Monday - Friday
    7am - 5pm EST    

  Remote Access to your Macs

Under your control, we can view your Mac screen using TeamViewer remote access software. This enables us to resolve problems and issues quickly that may be more difficult using other means. Please schedule a remote session using the Help Desk.

Fees may apply for customers without a subscription or maintenance support plan.

    Internet and Email

One-stop customer service and technical support. It’s around the clock and it’s free.
eMail help@macpos.com

     Apple Support for Macs

Mercury Payments Merchant Support

For questions or problems about your merchant account contact them at the link below.
Mercury Payments Credit Card Support Services